The University is dedicated to delivering high quality AV support to Shannon College of Hotel Management in Shannon, Co. Clare. To ensure AV equipment functions optimally and enhances the educational experience, the following policy is implemented. 

Annual Maintenance and Inspection: 

1. Pre-Term Inspection: 

• An approved AV contractor will conduct an annual visit to the Shannon College of Hotel Management campus before the start of the academic term. 
• During this visit, the contractor will perform a comprehensive check of all AV equipment, including but not limited to projectors, screens, sound systems, microphones, and video conferencing tools. 
• Any identified issues will be addressed and rectified to ensure that all AV systems are fully operational for the upcoming term. 
• Any associated costs including equipment repair or upgrade will be the responsibility of Shannon College of Hotel Management. 

Ongoing Support: 

2. Technical Support Throughout the Term: 

• Support requests should be channelled through James Kiniry in Shannon College. James will troubleshoot and if the issue can’t be resolved locally, he will log the problem through the University’s centralised AV support system by emailing [email protected] and continue to be the point of contact for follow up. 
• The CELT-AV team will respond promptly to all support requests and aim to resolve issues in a timely manner to minimise disruption to teaching and learning activities. 
• If necessary, CELT will instruct an AV contractor to be onsite as soon as possible (ideally within 24 hours) to address any urgent technical issues that may arise. 

Equipment Upgrade and Replacement: 

3. Regular Assessment: 

• The AV contractor, in collaboration with the University CELT AV unit, will regularly assess the condition and performance of the AV equipment. 
• Recommendations for upgrades or replacements will be made based on the assessment to ensure that the technology remains current and effective. 

Communication and Reporting: 

4. Status Reports: 

• The contractor will provide the University CELT AV team with a detailed report following the annual pre-term inspection, outlining the status of the equipment and any actions taken. 
• Additional reports will be provided as needed following any significant maintenance or support activities. 

Responsibilities: 

5. University CELT AV Team: 

• Oversee the contractor and ensure compliance with the terms of this policy. 
• Liaise with Shannon College of Hotel Management Administration to ensure that AV needs and issues are communicated effectively to the contractor. 

6. Shannon College of Hotel Management Administration: 

• Coordinate with the University CELT AV team and the approved contractor to facilitate access and support. 
• Ensure that College staff are informed about the procedures for logging AV support requests. 

Review and Update: 

7. Policy Review: 

• This policy will be reviewed annually to ensure its effectiveness and relevance. 
• Feedback from staff will be considered during the review process. 

By adhering to this policy, the University aims to maintain a high standard of AV support, thereby enhancing the learning environment at this campus.